Appointment Policy
Welcome to Logue's TLC Pet Hospital, we are committed to providing exceptional medical care to you and your pet as well as all our patients. We schedule appointments to ensure each patient is given adequate time to receive the highest quality of care from out veterinary team. This makes it important that you keep your scheduled appointment with us and arrive on time. Our appointments are in high demand, and we do not accept walk in's. We would appreciate your understanding and cooperation in the appointment policies outlined below.
New Client Deposit - All new clients (owners) will be required to leave a deposit to schedule an appointment. This deposit will be applied towards the Examination/Office Visit fee at the time of your scheduled appointment. This deposit will not be refunded if you fail to arrive for your scheduled appointment time, it will be processed as a No-Show Fee.
Previous Client / New Patient Deposit - A Previous Client is any client that has not been to the office in over two years and will be required to leave a deposit when scheduling an appointment for a new patient (animal). This deposit will be applied towards the Examination/Office Visit fee at the time of the scheduled appointment. This deposit will not be refunded if you fail to arrive for your scheduled appointment time, it will be processed as a No-Show Fee.
Cancellation - Should you find it necessary to cancel or reschedule your appointment please contact our office as soon as possible, preferably no later than 24-48 hours prior to your appointment time. If it is after regular office hours, you may leave a detailed phone message.
No-Show - A no-show is when a client fails to arrive for their scheduled appointment time. No-show appointments will not be rescheduled.
Late Arrivals - A late arrival is when a client arrives more than 15 minutes past their scheduled appointment time. Clients arriving late will be asked to reschedule for the practices next available appointment date.
Walk-In - We do not accept walk-in clients. Clients who walk in without a scheduled appointment will be offered our next available appointment time.
Appointment Reminders - As a courtesy to our clients we send out appointment reminders by email five days prior and by text message two days prior to the scheduled appointment. When time allows, we will make confirmation phone calls the day before the scheduled appointment. If you do not receive a confirmation call or message, the above policies will remain in effect.
Previous Client / New Patient Deposit - A Previous Client is any client that has not been to the office in over two years and will be required to leave a deposit when scheduling an appointment for a new patient (animal). This deposit will be applied towards the Examination/Office Visit fee at the time of the scheduled appointment. This deposit will not be refunded if you fail to arrive for your scheduled appointment time, it will be processed as a No-Show Fee.
Cancellation - Should you find it necessary to cancel or reschedule your appointment please contact our office as soon as possible, preferably no later than 24-48 hours prior to your appointment time. If it is after regular office hours, you may leave a detailed phone message.
No-Show - A no-show is when a client fails to arrive for their scheduled appointment time. No-show appointments will not be rescheduled.
- New Clients: Any new client that no-shows for their appointment will be dismissed from the practice and their appointment deposit will be processed as a No-Show Fee.
- Established Clients: Any client who accrues three or more no-show appointments will be flagged and may be considered for pre-payment of exam fee to schedule future appointments and/or dismissal from the practice at the discretion of the veterinarian
Late Arrivals - A late arrival is when a client arrives more than 15 minutes past their scheduled appointment time. Clients arriving late will be asked to reschedule for the practices next available appointment date.
Walk-In - We do not accept walk-in clients. Clients who walk in without a scheduled appointment will be offered our next available appointment time.
Appointment Reminders - As a courtesy to our clients we send out appointment reminders by email five days prior and by text message two days prior to the scheduled appointment. When time allows, we will make confirmation phone calls the day before the scheduled appointment. If you do not receive a confirmation call or message, the above policies will remain in effect.
