NOTICE
Update to order process for Prescription Diets
1/14/2020
Dear Valued Clients,
In the interest of providing great customer care, we are making some changes to the way we order and stock our prescription diets. In the past we have attempted to keep a steady inventory of most of the prescription diets that we recommend, as this made it convenient for you, our client. We would have the food to send home at the appointment as well as have it in stock when you needed a refill.
Over the past several years there have been many improvements and additions to the selection of diets. While this is a positive step for our patients it has created some issues in our office. It has become difficult for us to stock all the different options and varieties to meet the needs of every patient and their specific preferences. Since we want to be able to provide excellent patient care to our clients, after much thought and discussion, we have decided to make the following changes.
In the interest of providing great customer care, we are making some changes to the way we order and stock our prescription diets. In the past we have attempted to keep a steady inventory of most of the prescription diets that we recommend, as this made it convenient for you, our client. We would have the food to send home at the appointment as well as have it in stock when you needed a refill.
Over the past several years there have been many improvements and additions to the selection of diets. While this is a positive step for our patients it has created some issues in our office. It has become difficult for us to stock all the different options and varieties to meet the needs of every patient and their specific preferences. Since we want to be able to provide excellent patient care to our clients, after much thought and discussion, we have decided to make the following changes.
- We will continue to keep small bags in our inventory for those times when we need to start a patient on a new prescription diet.
- We will encourage clients who are already on a prescription diet to order refills through our online store – VetSource.
- If you prefer to purchase your food at our clinic – you will need to give us a one week notice since we order only once a week on Friday morning.
Benefits of ordering through VetSource
- FREE* delivery straight to your front door!
- Convenience to place your order at ANY time!
- Option to set up AutoShip for any order!
- Access to all the different food formulas, flavors, sizes, etc.
- The knowledge that your pets’ food will be shipped from the same sources as when it was shipped to our clinic.
- The assurance that Hill’s and Royal Canin will stand behind their 100% Satisfaction Guarantee, should your pet not eat their food.
We are making these changes to provide the best Customer Care to our clients and patients. We understand there may be questions, concerns, and/or issues while we make this transition and we encourage you to reach out to us so we may be able to assist you. Please contact us at (765) 973-8703 if you have any questions or concerns.
Thank you for your understanding,
Logue's TLC Pet Hospital
Thank you for your understanding,
Logue's TLC Pet Hospital
| How to create a VetSource Account |
TLC Hospital Policy Change / Update
Effective Immediately
10/29/2019
Dear Valued Clients,
Logue’s TLC Pet Hospitals doctors and staff strive to treat each patient with care and compassion while maintaining a high standard in the medical care provided. In order to keep and maintain that standard of care; we must occasionally change and/or adjust some of our hospital policies.
In response to an increase in prescription requests from a growing selection of online pharmacies; we have had to take another look at our approval process. Many of these requests are for medications that require a prescription from a licensed veterinarian and are considered a legal document. To maintain our high standard of medical care, we must follow all rules and regulations when authorizing any medication prescription. The following changes for prescription requests are in effect immediately.
Please feel free to contact us at (765) 973-8703 if you have any questions and or concerns regarding our policy change.
Thank you for your understanding,
Logue’s TLC Pet Hospital Doctors
Logue’s TLC Pet Hospitals doctors and staff strive to treat each patient with care and compassion while maintaining a high standard in the medical care provided. In order to keep and maintain that standard of care; we must occasionally change and/or adjust some of our hospital policies.
In response to an increase in prescription requests from a growing selection of online pharmacies; we have had to take another look at our approval process. Many of these requests are for medications that require a prescription from a licensed veterinarian and are considered a legal document. To maintain our high standard of medical care, we must follow all rules and regulations when authorizing any medication prescription. The following changes for prescription requests are in effect immediately.
- Pet must have been examined by the veterinarian within the last 12 months.
- A negative Heartworm test on file within the last 12 months for Heartworm Prevention
- Examination and lab work within the last 6 months for controlled medications such as Phenobarbital, Thyroid, etc.
Please feel free to contact us at (765) 973-8703 if you have any questions and or concerns regarding our policy change.
Thank you for your understanding,
Logue’s TLC Pet Hospital Doctors
